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Chartered Insurance Institute
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Frequently Asked Questions

General/Customer Service

How do I join CII?

Visit Levels of Membership to find out how to join the Chartered Insurance Institute.

I cannot log in to the website - why?

You can log in to the website using a combination of either your registered email address or PIN (Personal Identification Number) and your password, which you would have set during the online registration process. However if you joined, or transacted with us offline or via paper application, you may have never logged into the website. An updated security password service was introduced in November 2006, so to log on please check which category is relevant to you:

New User: Have no PIN and have not created an online user account since November 2006. We recommend trying the 'No Password' and or 'Forgotten Password' options first to check that you do not already have an account with us.

No Password: Have PIN but haven't created a password since November 2006. Provided you have not already created a password, this option allows you to login using your PIN, Surname, DOB.

Forgotten Password: Have PIN and have created a password since November 2006. This will send an email to your registered email address with instruction on how to reset your password online.

Once you have successfully logged into the site, please check your personal details within your 'MyCII' to ensure we have the correct information against your account.

Where are the application forms?

For insurance and financial services qualifications visit qualifications. Each qualification is listed under its relevant category menu, select the required qualification; application forms are then available on each qualification page under the 'This qualification in detail' section. Alternatively contact Customer Service on +44 (0) 20 8989 8464.

What credit cards do you take?

We accept Mastercard, Visa, Delta, American Express, Switch/Maestro and Solo. We do not accept Visa Electron or Laser Card.

What is a PIN?

This is a Personal Identification Number which is allocated to you and all your records are kept against it. If you have been allocated a Personal Identification Number (PIN) this does not automatically mean that you are a member of the Chartered Insurance Institute.

Why can't I change my name online?

Because we need documentary evidence to ensure our records are updated correctly and you should submit this to Customer Service.

When will I receive confirmation about my exam entry?

Confirmation of your exam will be dispatched within 7 days of your entry being processed. If you do not receive this please contact Customer Service on +44 (0) 20 8989 8464.