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Chartered Insurance Institute
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Frequently Asked Questions

Learning Statement

What is a learning statement?

A learning statement provides a record of the units and resultant credits you hold which can be used towards completing our qualifications. This includes both units and exams obtained through other awarding bodies (such as other professional bodies, universities etc.) that you have told us about. Importantly, it also sets out in simple terms the requirements necessary to complete a qualification you are or may be considering working towards.

What different types of learning statement can I request?

Financial Services; this statement explains the requirements necessary to complete a financial services qualification, you can choose the particular qualification you are working towards. It will also tell you the total financial services credits you hold as well as any qualifications you have completed.

General Insurance; this statement explains the requirements necessary to complete a general insurance qualification - you can choose the particular qualification you are working towards. 

Overview; this statement summarises both credits held and all CII qualifications gained but will not explain the requirements necessary to complete a CII qualification.

Can anyone request a learning statement?

Both members and non-members can request a learning statement. Given that a learning statement is used as a reference to the credits and qualifications held with the Chartered Insurance Institute, benefit would only be found in requesting one if some level of credits was held either through completing our qualifications or through accreditation of prior learning.

How do I request a learning statement?

Go to and follow the instructions.

How soon and where is my learning statement emailed?

Your statement will be emailed to your registered email account within 30 minutes of your request.

What if I request a learning statement online and it does not arrive?

If your registered email address is your work address, it could be your organisation's SPAM filters are not allowing the email to appear. Please speak to your relevant IT contact.

How do I view or change the email address my statement will be delivered to?

You can view and amend your registered email address by following this link

My learning statement has arrived and I cannot open the document. Why is this?

Our learning statement is in PDF format and therefore requires your computer to have the Adobe Reader program. You can download and install the program for free at

What if I receive my learning statement and it is blank?

It could be because you hold insufficient qualification data. If this is not the case, please email or call +44 (0)20 8989 8464.

What if I have difficulties interpreting the information on my statement?

Guidance notes are given on the reverse side of your personalised learning statement. These will help you correctly interpret the information given on the front of your statement, these notes are especially helpful when planning further study. If you require further guidance on interpreting the information on your statement please contact Customer Service. Email Customer Service or call +44 (0)20 8989 8464. 

During what times will my statement be delivered?

Your learning statement will be delivered to your registered email address during business hours only: Mon-Fri, 8.00am-5.00pm (excluding public holidays). Requests made outside of business hours will be processed at the beginning of the next business day.

Why doesn’t my recognition of prior learning appear on my learning statement?

Recognition of prior learning only shows once it has been claimed (paid for). Please check whether you have paid for your credits and contact us if it still doesn't appear.