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Chartered Insurance Institute
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Frequently Asked Questions


Do I have to be a member of the CII to take exams?

No, entry to CII qualifications is open to anyone. However, by becoming a member you will receive discounts on your study materials, revision aids and exam entry and gain access to a wealth of information that supports you in both your career and your studies as you work towards a CII qualification.

How do I change my membership level?

If you are an existing member and complete a qualification you will automatically be upgraded to the relevant membership level to reflect your new qualified status. We will send you confirmation upon completion of your qualification. Any additional fee applicable to your upgrade in membership will not be payable until next renewal.

Is a reduced membership fee available if I live outside the UK?

Residents of non-UK countries are charged a lower subscription fee than UK members. Additionally, residents of countries categorised as 'low income' or 'lower middle income' pay a reduced international member fee. 

How long does my membership last?

Your membership runs for a period of 12 months and will expire on the last day of the month in which you originally applied. For example, if you became a member on 21 March 2016, your membership will expire on 31 March 2017. 

I would like to cancel my membership, is my subscription fee refundable?

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("the Regulations"), you have a right of cancellation in respect of your membership. This right (subject to the Regulations) expires 14 calendar days from the day on which your membership application is accepted or where written confirmation of your membership is received by you. Please note that no refunds will be provided for cancellations made after these specified dates. Reimbursement for any monies paid by you which relate to the cancellation will be sent to you within 14 calendar days of receiving the notice of cancellation. Should you wish to cancel, written notice should be sent to Customer Service

Where can I use my designation and CII logo?

Chartered Insurance Institute membership designations are recognised throughout the global insurance market as indicators of achievement, knowledge and professional aspiration. Qualified members may use a designation - on personal communications such as business cards, stationery, email sign-offs, etc. If you hold a Chartered title you are also able to use the Chartered logo and title in your business dealings. Members are not permitted to use the Chartered Insurance Institute logo.