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Chartered Insurance Institute
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Insurance Claims Handling Process (IF4)

IF4 (15 CII credits – Certificate level credits)

Insurance Claims Handling Process (IF4) provides you with knowledge and understanding of the claims handling process including notification, assessment, settlement and associate financial factors. 

The Oxford Dictionary defines insurance as 'an arrangement by which a company...undertakes to provide a guarantee of compensation for specified loss, damage, illness, or death in return for payment of a specified premium'. From this it will be apparent that the key role of insurance is the provision of compensation. In other words, we could say that insurance exists to pay claims. A person or company pays their premium in the expectation that, should the worst happen and the insured against event occurs, they will be financially protected.

If you are someone who has been tasked with handling claims, you have a key role in presenting your insurer to the world and also to its continued success. In this unit we will look at the knowledge and skills you will need to handle claims in a professional, consistent and accurate manner. And because claims handling is of such importance, we will place claims handling within the wider context of the systems, processes and functions that surround it.

Building a successful career in insurance

This course is for you if you work in insurance or aspire for a rewarding career in insurance. Insurance Claims Handling Process (IF4) counts towards achieving the Certificate in Insurance.

Summary of learning outcomes:

  1. Understand the general principles in the claims handling.
  2. Understand insurance products and associated services.
  3. Understand claims consideration and administration.
  4. Understand claims handling procedures and related claims services.
  5. Understand claims handling systems.
  6. Understand claims settlement.
  7. Understand how expenses are managed. 

More information: 

Download 2020 syllabus (PDF)

Download 2020 exam guide (PDF)

Assessment: 

  • 2-hour exam
  • 75 multiple choice questions
  • 70% nominal pass mark

Recommended study hours: 60

Prepare for success with Enrolment plus:

Improve your chances of exam success with Enrolment plus and receive extra IF4 revision aids with your enrolment.

Save while you study:

Members save £92 purchasing extra revision aids with Enrolment plus. Non-members save £102.

Printed and digital options:

By purchasing the ‘Printed and digital’ option, you will incur an additional charge for postage and packaging:

£7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.

£15 per order: All other countries.

For more information on Digital-only options, please visit: 'Digital Only' FAQ's

Not a member?

Members receive exclusive discounts on CII tuition, courses and exam entry


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Enrolment plus – 2020 edition (applicable to exams sat 01 Jan 20 to 31 Dec 20)

Members
£243.00
Non-members
£325.00
Study text, exam entry and additional revision aids

Included in your Enrolment plus:

Study text

Developed to assist you in understanding and learning the exam syllabus, the study text breaks down the syllabus into concise sections, with each chapter containing clearly defined learning outcomes and a series of self-test questions.

A printable PDF and ebook of the study text are available on RevisionMate. Access is only available during your enrolment period. Online updates to the study text will also be made available (further details are included on the title page of the study text).

Printable PDF

PDFs can be opened and printed with Adobe Acrobat Reader (free download from http://www.adobe.com). You can also view a PDF on most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones.

It is strongly recommended that you:

  • ensure you have sufficient paper/ink/toner before starting to print, as study texts are typically 200 pages long; and
  • print double-sided, if supported by your printer.

ebook

ebooks are compatible with most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones. They can also be viewed on desktop and laptop computers using appropriate EPUB/Kindle reader software (required).

ebooks are not PDF files and cannot be printed. The reading experience will depend on the portable device used or the reading software installed, if viewed on a computer.

To check that the file formats are compatible with your device/chosen e-reader software, click on the link to download a sample: Free sample chapters.

Printed copy of the study text

If you would like a printed copy of the study text, please select the ‘Printed and digital’ option, which will incur postage and packaging charges:

  • £7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.
  • £15 per order: All other countries.

RevisionMate

You will have access to an unrivalled suite of online services to support your studies through our RevisionMate study tool. Access is only available during your enrolment period.

Support typically includes a study planner, a knowledge check (multiple-choice test) facility covering each chapter, student discussion forum and the latest examination guide.

Exam entry

Exams can be booked at the point of enrolment or at a later date.

Key facts booklet

Summarising the key information contained in the study text, a key facts booklet is perfect for studying when travelling to and from work or in situations when reading a study text is impractical. 

A printable PDF and ebook of the key facts booklet are available on RevisionMate. Please note that access is only available during your enrolment period. The guidelines for the study text ebook and printable PDF also apply for the key facts  

This product will be added to your RevisionMate account within 2 working days of purchasing.

Printed copy of the key facts booklet

If you would like a printed copy of the key facts booklet, please select the ‘Printed and digital’ option, which will incur postage and packaging charges:

  • £7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.
  • £15 per order: All other countries.

Question pack

Delivered online through RevisionMate, packs contain 225 questions and provide comprehensive, flexible and interactive self-testing of the unit syllabus. Question feedback is provided in the form of a chapter reference to the specific areas being tested in the official CII study text for this unit.

Access is only available during your enrolment period.

Instructions on how to access the online question pack will be sent to your registered email address within two working days of your order being placed.

Please note, these are not past papers. While questions are designed to test knowledge of the unit syllabus in preparation for the exam, they are not a product of the same development process as the actual CII examination question bank.

Learn interactive tutorial

Online tutorial providing highly interactive study, backed by an assessment tool to check understanding as you progress with your studies.

Please note: 

  • Access is only available during your enrolment period.
  • Due to content formatting, the tutorial is best viewed on a tablet or larger screen size.
  • This is designed to complement, not replace, the primary study text. It provides visually engaging and therefore memorable learning, but it covers only key and difficult topics, not the entire syllabus.

Try the course demo here »

Minimum system requirements:

  • Operating system: Windows/MacOS/Android/iOS devices.
  • Web browser: Latest versions of IE/Safari/Firefox/Chrome.

 


Study text, exam entry and additional revision aids

Included in your Enrolment plus:

Study text

Developed to assist you in understanding and learning the exam syllabus, the study text breaks down the syllabus into concise sections, with each chapter containing clearly defined learning outcomes and a series of self-test questions.

A printable PDF and ebook of the study text are available on RevisionMate. Access is only available during your enrolment period. Online updates to the study text will also be made available (further details are included on the title page of the study text).

Printable PDF

PDFs can be opened and printed with Adobe Acrobat Reader (free download from http://www.adobe.com). You can also view a PDF on most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones.

It is strongly recommended that you:

  • ensure you have sufficient paper/ink/toner before starting to print, as study texts are typically 200 pages long; and
  • print double-sided, if supported by your printer.

ebook

ebooks are compatible with most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones. They can also be viewed on desktop and laptop computers using appropriate EPUB/Kindle reader software (required).

ebooks are not PDF files and cannot be printed. The reading experience will depend on the portable device used or the reading software installed, if viewed on a computer.

To check that the file formats are compatible with your device/chosen e-reader software, click on the link to download a sample: Free sample chapters.

Printed copy of the study text

If you would like a printed copy of the study text, please select the ‘Printed and digital’ option, which will incur postage and packaging charges:

  • £7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.
  • £15 per order: All other countries.

RevisionMate

You will have access to an unrivalled suite of online services to support your studies through our RevisionMate study tool. Access is only available during your enrolment period.

Support typically includes a study planner, a knowledge check (multiple-choice test) facility covering each chapter, student discussion forum and the latest examination guide.

Exam entry

Exams can be booked at the point of enrolment or at a later date.

Key facts booklet

Summarising the key information contained in the study text, a key facts booklet is perfect for studying when travelling to and from work or in situations when reading a study text is impractical. 

A printable PDF and ebook of the key facts booklet are available on RevisionMate. Please note that access is only available during your enrolment period. The guidelines for the study text ebook and printable PDF also apply for the key facts  

This product will be added to your RevisionMate account within 2 working days of purchasing.

Printed copy of the key facts booklet

If you would like a printed copy of the key facts booklet, please select the ‘Printed and digital’ option, which will incur postage and packaging charges:

  • £7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.
  • £15 per order: All other countries.

Question pack

Delivered online through RevisionMate, packs contain 225 questions and provide comprehensive, flexible and interactive self-testing of the unit syllabus. Question feedback is provided in the form of a chapter reference to the specific areas being tested in the official CII study text for this unit.

Access is only available during your enrolment period.

Instructions on how to access the online question pack will be sent to your registered email address within two working days of your order being placed.

Please note, these are not past papers. While questions are designed to test knowledge of the unit syllabus in preparation for the exam, they are not a product of the same development process as the actual CII examination question bank.

Learn interactive tutorial

Online tutorial providing highly interactive study, backed by an assessment tool to check understanding as you progress with your studies.

Please note: 

  • Access is only available during your enrolment period.
  • Due to content formatting, the tutorial is best viewed on a tablet or larger screen size.
  • This is designed to complement, not replace, the primary study text. It provides visually engaging and therefore memorable learning, but it covers only key and difficult topics, not the entire syllabus.

Try the course demo here »

Minimum system requirements:

  • Operating system: Windows/MacOS/Android/iOS devices.
  • Web browser: Latest versions of IE/Safari/Firefox/Chrome.

 

Enrolment – 2020 edition (applicable to exams sat 01 Jan 20 to 31 Dec 20)

Members
£230.00
Non-members
£306.00
Study text and exam entry

Included in your Enrolment:

Study text

Developed to assist you in understanding and learning the exam syllabus, the study text breaks down the syllabus into concise sections, with each chapter containing clearly defined learning outcomes and a series of self-test questions.

A printable PDF and ebook of the study text are available on RevisionMate. Access is only available during your enrolment period. Online updates to the study text will also be made available (further details are included on the title page of the study text).

Printable PDF

PDFs can be opened and printed with Adobe Acrobat Reader (free download from http://www.adobe.com). You can also view a PDF on most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones.

It is strongly recommended that you:

  • ensure you have sufficient paper/ink/toner before starting to print, as study texts are typically 200 pages long; and
  • print double-sided, if supported by your printer.

ebook

ebooks are compatible with most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones. They can also be viewed on desktop and laptop computers using appropriate EPUB/Kindle reader software (required).

ebooks are not PDF files and cannot be printed. The reading experience will depend on the portable device used or the reading software installed, if viewed on a computer.

To check that the file formats are compatible with your device/chosen e-reader software, click on the link to download a sample: Free sample chapters.

Printed copy of the study text

If you would like a printed copy of the study text, please select the ‘Printed and digital’ option, which will incur postage and packaging charges:

  • £7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.
  • £15 per order: All other countries.

RevisionMate

You will have access to an unrivalled suite of online services to support your studies through our RevisionMate study tool. Access is only available during your enrolment period.

Support typically includes a study planner, a knowledge check (multiple-choice test) facility covering each chapter, student discussion forum and the latest examination guide.

Exam entry

Exams can be booked at the point of enrolment or at a later date.


Study text and exam entry

Included in your Enrolment:

Study text

Developed to assist you in understanding and learning the exam syllabus, the study text breaks down the syllabus into concise sections, with each chapter containing clearly defined learning outcomes and a series of self-test questions.

A printable PDF and ebook of the study text are available on RevisionMate. Access is only available during your enrolment period. Online updates to the study text will also be made available (further details are included on the title page of the study text).

Printable PDF

PDFs can be opened and printed with Adobe Acrobat Reader (free download from http://www.adobe.com). You can also view a PDF on most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones.

It is strongly recommended that you:

  • ensure you have sufficient paper/ink/toner before starting to print, as study texts are typically 200 pages long; and
  • print double-sided, if supported by your printer.

ebook

ebooks are compatible with most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones. They can also be viewed on desktop and laptop computers using appropriate EPUB/Kindle reader software (required).

ebooks are not PDF files and cannot be printed. The reading experience will depend on the portable device used or the reading software installed, if viewed on a computer.

To check that the file formats are compatible with your device/chosen e-reader software, click on the link to download a sample: Free sample chapters.

Printed copy of the study text

If you would like a printed copy of the study text, please select the ‘Printed and digital’ option, which will incur postage and packaging charges:

  • £7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.
  • £15 per order: All other countries.

RevisionMate

You will have access to an unrivalled suite of online services to support your studies through our RevisionMate study tool. Access is only available during your enrolment period.

Support typically includes a study planner, a knowledge check (multiple-choice test) facility covering each chapter, student discussion forum and the latest examination guide.

Exam entry

Exams can be booked at the point of enrolment or at a later date.

Redeem exam voucher or book re-sit

Members
£102.00
Non-members
£122.00
Unit IF4 exam
 

Revision aids – 2020 edition (applicable to exams sat 01 Jan 20 to 31 Dec 20)

Members
£31.00
Non-members
£36.00
Key facts booklet (Digital only)

Key facts booklet

Summarising the key information contained in the study text, a key facts booklet is perfect for studying when travelling to and from work or in situations when reading a study text is impractical. 

A printable PDF and ebook of the key facts booklet are available on RevisionMate. Please note that access is only available during your enrolment period. 

This product will be added to your RevisionMate account within 2 working days of purchasing.

PDFs can be opened and printed with Adobe Acrobat Reader (free download from http://www.adobe.com). You can also view a PDF on most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones.

It is strongly recommended that you:

  • ensure you have sufficient paper/ink/toner before starting to print, as study texts are typically 200 pages long; and
  • print double-sided, if supported by your printer.

ebook

ebooks are compatible with most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones. They can also be viewed on desktop and laptop computers using appropriate EPUB/Kindle reader software (required).

ebooks are not PDF files and cannot be printed. The reading experience will depend on the portable device used or the reading software installed, if viewed on a computer.

To check that the file formats are compatible with your device/chosen e-reader software, click on the link to download a sample: Free sample chapters.

Printed copy of the key facts booklet

If you would like a printed copy of the key facts booklet, please select the ‘Printed and digital’ option, which will incur postage and packaging charges:

  • £7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.
  • £15 per order: All other countries.

Key facts booklet (Digital only)

Key facts booklet

Summarising the key information contained in the study text, a key facts booklet is perfect for studying when travelling to and from work or in situations when reading a study text is impractical. 

A printable PDF and ebook of the key facts booklet are available on RevisionMate. Please note that access is only available during your enrolment period. 

This product will be added to your RevisionMate account within 2 working days of purchasing.

PDFs can be opened and printed with Adobe Acrobat Reader (free download from http://www.adobe.com). You can also view a PDF on most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones.

It is strongly recommended that you:

  • ensure you have sufficient paper/ink/toner before starting to print, as study texts are typically 200 pages long; and
  • print double-sided, if supported by your printer.

ebook

ebooks are compatible with most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones. They can also be viewed on desktop and laptop computers using appropriate EPUB/Kindle reader software (required).

ebooks are not PDF files and cannot be printed. The reading experience will depend on the portable device used or the reading software installed, if viewed on a computer.

To check that the file formats are compatible with your device/chosen e-reader software, click on the link to download a sample: Free sample chapters.

Printed copy of the key facts booklet

If you would like a printed copy of the key facts booklet, please select the ‘Printed and digital’ option, which will incur postage and packaging charges:

  • £7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.
  • £15 per order: All other countries.
Members
£31.00
Non-members
£36.00
Key facts booklet (Printed and digital)

Key facts booklet

Summarising the key information contained in the study text, a key facts booklet is perfect for studying when travelling to and from work or in situations when reading a study text is impractical. 

A printable PDF and ebook of the key facts booklet are available on RevisionMate. Please note that access is only available during your enrolment period. 

PDFs can be opened and printed with Adobe Acrobat Reader (free download from http://www.adobe.com). You can also view a PDF on most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones.

It is strongly recommended that you:

  • ensure you have sufficient paper/ink/toner before starting to print, as study texts are typically 200 pages long; and
  • print double-sided, if supported by your printer.

ebook

ebooks are compatible with most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones. They can also be viewed on desktop and laptop computers using appropriate EPUB/Kindle reader software (required).

ebooks are not PDF files and cannot be printed. The reading experience will depend on the portable device used or the reading software installed, if viewed on a computer.

To check that the file formats are compatible with your device/chosen e-reader software, click on the link to download a sample: Free sample chapters.

 

Key facts booklet (Printed and digital)

Key facts booklet

Summarising the key information contained in the study text, a key facts booklet is perfect for studying when travelling to and from work or in situations when reading a study text is impractical. 

A printable PDF and ebook of the key facts booklet are available on RevisionMate. Please note that access is only available during your enrolment period. 

PDFs can be opened and printed with Adobe Acrobat Reader (free download from http://www.adobe.com). You can also view a PDF on most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones.

It is strongly recommended that you:

  • ensure you have sufficient paper/ink/toner before starting to print, as study texts are typically 200 pages long; and
  • print double-sided, if supported by your printer.

ebook

ebooks are compatible with most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones. They can also be viewed on desktop and laptop computers using appropriate EPUB/Kindle reader software (required).

ebooks are not PDF files and cannot be printed. The reading experience will depend on the portable device used or the reading software installed, if viewed on a computer.

To check that the file formats are compatible with your device/chosen e-reader software, click on the link to download a sample: Free sample chapters.

 

Members
£31.00
Non-members
£36.00
Question pack

Delivered online through RevisionMate, packs contain 225 questions and provide comprehensive, flexible and interactive self-testing of the unit syllabus. Question feedback is provided in the form of a chapter reference to the specific areas being tested in the official CII study text for this unit.

Access to the course will not be granted after 31 Dec 2020.

Instructions on how to access the online question pack will be sent to your registered email address within two working days of your order being placed.

Please note, these are not past papers. While questions are designed to test knowledge of the unit syllabus in preparation for the exam, they are not a product of the same development process as the actual CII examination question bank.

Non-EU candidates should note: if buying this option from outside the EU, you will be charged a fee without VAT. The price you will see throughout the web checkout process will be inclusive of VAT, however if you are outside the EU, your card will be charged the 'ex VAT' price and this will be reflected in the receipt you receive when payment is complete.

Question pack

Delivered online through RevisionMate, packs contain 225 questions and provide comprehensive, flexible and interactive self-testing of the unit syllabus. Question feedback is provided in the form of a chapter reference to the specific areas being tested in the official CII study text for this unit.

Access to the course will not be granted after 31 Dec 2020.

Instructions on how to access the online question pack will be sent to your registered email address within two working days of your order being placed.

Please note, these are not past papers. While questions are designed to test knowledge of the unit syllabus in preparation for the exam, they are not a product of the same development process as the actual CII examination question bank.

Non-EU candidates should note: if buying this option from outside the EU, you will be charged a fee without VAT. The price you will see throughout the web checkout process will be inclusive of VAT, however if you are outside the EU, your card will be charged the 'ex VAT' price and this will be reflected in the receipt you receive when payment is complete.

Members
£46.00
Non-members
£51.00
Learn online tutorial

Delivered via RevisionMate, this online tutorial provides highly interactive study, backed by an assessment tool to check understanding as you progress with your studies.

Please note: 

  • Access to the course will not be granted after 31 Dec 2020.
  • Due to content formatting, the tutorial is best viewed on a tablet or larger screen size.
  • This is designed to complement, not replace, the primary study text. It covers key and difficult topics, but not the entire syllabus.
  • This is a generic demo based on IF5.

 Try the course demo here »

Minimum system requirements:

Operating system: Windows/MacOS/Android/iOS devices.

Web browser: Latest versions of IE/Safari/Firefox/Chrome.

Computer/laptop users: Latest version of Adobe Flash player. 

Non-EU candidates should note: if buying this option from outside the EU, you will be charged a fee without VAT. The price you will see throughout the web checkout process will be inclusive of VAT, however if you are outside the EU, your card will be charged the 'ex VAT' price and this will be reflected in the receipt you receive when payment is complete.

Learn online tutorial

Delivered via RevisionMate, this online tutorial provides highly interactive study, backed by an assessment tool to check understanding as you progress with your studies.

Please note: 

  • Access to the course will not be granted after 31 Dec 2020.
  • Due to content formatting, the tutorial is best viewed on a tablet or larger screen size.
  • This is designed to complement, not replace, the primary study text. It covers key and difficult topics, but not the entire syllabus.
  • This is a generic demo based on IF5.

 Try the course demo here »

Minimum system requirements:

Operating system: Windows/MacOS/Android/iOS devices.

Web browser: Latest versions of IE/Safari/Firefox/Chrome.

Computer/laptop users: Latest version of Adobe Flash player. 

Non-EU candidates should note: if buying this option from outside the EU, you will be charged a fee without VAT. The price you will see throughout the web checkout process will be inclusive of VAT, however if you are outside the EU, your card will be charged the 'ex VAT' price and this will be reflected in the receipt you receive when payment is complete.

Study text renewal

Members
£65.00
Non-members
£92.00
Update your study text to the next edition (Digital only)

We offer the option for you to extend the life of your enrolment once your course has expired and receive the next edition of the study text together with electronic updates. This option is renewable on an annual basis.

Printed copy of the study text

If you would like a printed copy of the study text, please select the ‘Printed and digital’ option, which will incur postage and packaging charges:

  • £7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.
  • £15 per order: All other countries.

Update your study text to the next edition (Digital only)

We offer the option for you to extend the life of your enrolment once your course has expired and receive the next edition of the study text together with electronic updates. This option is renewable on an annual basis.

Printed copy of the study text

If you would like a printed copy of the study text, please select the ‘Printed and digital’ option, which will incur postage and packaging charges:

  • £7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.
  • £15 per order: All other countries.
Members
£65.00
Non-members
£92.00
Update your study text to the next edition (Printed and digital)

We offer the option for you to extend the life of your enrolment once your course has expired and receive the next edition of the study text together with electronic updates. This option is renewable on an annual basis.

Update your study text to the next edition (Printed and digital)

We offer the option for you to extend the life of your enrolment once your course has expired and receive the next edition of the study text together with electronic updates. This option is renewable on an annual basis.

Certificate in Insurance units

This unit may also count towards:

Learning solutions update

These updates are Learning Solutions updates for study purposes.

2020 edition

Pdf icon small To view a list of the main areas of change in the 2020 edition, please click here.

Other information:

Pdf icon small Insurance current editions

Qualification update

Testing Position

  • Examinations are based on the published syllabus. Syllabuses are available free of charge on the CII website www.cii.co.uk or on request.
  • Candidates will be examined on the basis of law and practice in England unless otherwise stated.
  • The IF4 examination consists of 75 multiple choice questions (MCQs).  2 hours are allowed for this examination.
  • The general rule is that legislative and industry changes will not be examined earlier than 3 months after they come into effect.
  • Candidates must keep up to date with legislative and industry changes that occur.

Brexit

On the 31st January 2020, the UK left the European Union and has now entered into a transition period which ends on the 21st December 2020.

Please note: The UK decision to leave the European Union will have no immediate impact on the 2020- 2021 CII syllabuses or exams. Changes that may affect future exam syllabuses will be announced as they arise.  

Financial Ombudsman Service – Award Changes

The limit of compensation available from the Financial Ombudsman Service is changing from 1 April 2019.  Examinations will be reflective of this change from 1 May 2019.

Insurance Distribution Directive

The Insurance Distribution Directive (IDD) comes into effect on 1 October 2018.  Examinations will be reflective of the IDD from this date.

General Data Protection Regulation (GDPR) 

The General Data Protection Regulation (GDPR) comes into effect on 25 May 2018.  Examinations will be reflective of GDPR and the Data Protection Act 2018 from 25 May 2018.

 

 

 

Exam guide update

The IF4 Examination Guide for exams from 1 January 2019 to 31 December 2019 was first published in October 2018. Any questions which have been amended since the examination guide was first published will appear below.

 


 

Assessment information

It is important that candidates entering for a CII assessment familiarise themselves with our service, in particular the rules and procedures that are in place.