Insurance Claims Handling (non-UK) (WCE)
Insurance Claims Handling (non-UK) (WCE) provides you with knowledge and understanding of the basic principles of the claims handling process which can be applied in your region.
Insurance is an international industry, with thriving and innovative markets across the globe. Some markets are well-established, and others are just emerging. All have their own ways of working that reflect the characteristics and cultures of the region. Claims handling is common to all markets and fundamental to the business of insurance, no matter where in the world it takes place.
Designed for insurance practitioners working outside the UK, this unit covers the claims handling process including notification, assessment, settlement and associated financial factors. It looks at the knowledge and skills you will need to handle claims in a professional, consistent and accurate manner. Claims handling is of such importance, it also considers claims handling within the wider context of the systems, process and functions that surround it.
Building a successful career in insurance
This course is for you if you work in insurance outside the UK or aspire for a rewarding career in insurance. Insurance Claims Handling (non-UK) counts towards achieving the Certificate in Insurance. Please note this unit can only be awarded to non-UK residents.
Summary of learning outcomes:
- Understand the general principles in the claims handling process.
- Understand insurance products and associated services.
- Understand claims considerations and administration.
- Understand claims handling procedures and related claims services.
- Understand the claims function and how it may be structured.
- Understand claims settlement.
- Understand how expenses are managed.
Download 2019 syllabus (PDF)
Download 2019 exam guide (PDF)
- 2-hour exam
- 75 multiple choice questions
- 70% nominal pass mark
Recommended study hours: 60
Remote Invigilation for this unit
Toilet breaks are not allowed for remotely invigilated examination so please ensure you go before the start of your examination. If you require an adjustment to this rule please apply here.
Recreating a formal exam centre, remote invigilation connects you to a live invigilator for your exam. There is an additional fee of £25 to sit your exam by remote invigilation. Before choosing to sit your exam by remote invigilation you must check that your equipment is suitable. Important: Scroll down the ‘Testing Your Equipment’ page, complete the ‘Live technician’ form to connect to a Help Desk Technician and ask for a full system check. You must use Chrome or Firefox. Safari is not compatible with CII testing software. Further information can be found on the remote invigilation page. If you would like to sit your exam by remote invigilation you will be required to place your booking through the UK website. Exam results will be immediately available as soon as you have completed your exam.
Printed and digital options:
By purchasing the ‘Printed and digital’ option, you will incur an additional charge for postage and packaging:
£7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.
£15 per order: All other countries.
For more information on Digital-only options, please visit: 'Digital Only' FAQ's