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Chartered Insurance Institute
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Insurance Claims Handling (non-UK) (WCE)

WCE (15 CII credits – Certificate level credits)

Insurance Claims Handling (non-UK) (WCE) provides you with knowledge and understanding of the basic principles of the claims handling process which can be applied in your region.

Insurance is an international industry, with thriving and innovative markets across the globe. Some markets are well-established, and others are just emerging. All have their own ways of working that reflect the characteristics and cultures of the region. Claims handling is common to all markets and fundamental to the business of insurance, no matter where in the world it takes place.

Designed for insurance practitioners working outside the UK, this unit covers the claims handling process including notification, assessment, settlement and associated financial factors. It looks at the knowledge and skills you will need to handle claims in a professional, consistent and accurate manner. Claims handling is of such importance, it also considers claims handling within the wider context of the systems, process and functions that surround it.

Building a successful career in insurance

This course is for you if you work in insurance outside the UK or aspire for a rewarding career in insurance. Insurance Claims Handling (non-UK) counts towards achieving the Certificate in Insurance. Please note this unit can only be awarded to non-UK residents.

Summary of learning outcomes:

  1. Understand the general principles in the claims handling process.
  2. Understand insurance products and associated services.
  3. Understand claims considerations and administration.
  4. Understand claims handling procedures and related claims services.
  5. Understand the claims function and how it may be structured.
  6. Understand claims settlement.
  7. Understand how expenses are managed.

More information:

Download 2019 syllabus (PDF)

Download 2019 exam guide (PDF)

Assessment:

  • 2-hour exam
  • 75 multiple choice questions
  • 70% nominal pass mark

Recommended study hours: 60

Remote Invigilation for this unit

Toilet breaks are not allowed for remotely invigilated examination so please ensure you go before the start of your examination.  If you require an adjustment to this rule please apply here.

Recreating a formal exam centre, remote invigilation connects you to a live invigilator for your exam. There is an additional fee of £25 to sit your exam by remote invigilation. Before choosing to sit your exam by remote invigilation you must check that your equipment is suitableImportant: Scroll down the ‘Testing Your Equipment’ page, complete the ‘Live technician’ form to connect to a Help Desk Technician and ask for a full system check. You must use Chrome or Firefox. Safari is not compatible with CII testing software. Further information can be found on the remote invigilation page. If you would like to sit your exam by remote invigilation you will be required to place your booking through the UK website. Exam results will be immediately available as soon as you have completed your exam.

Printed and digital options:

By purchasing the ‘Printed and digital’ option, you will incur an additional charge for postage and packaging:

£7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.

£15 per order: All other countries.

For more information on Digital-only options, please visit: 'Digital Only' FAQ's

Not a member?

Members receive exclusive discounts on CII tuition, courses and exam entry


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Enrolment – 2020-21 edition (applicable to exams sat 01 May 20 to 30 Apr 21)

Members
£92.00
Non-members
£102.00
Digital course, study text and exam entry **Availability: study text - 28 Feb 20 / digital course - 31 Mar 20**

Included in your Enrolment (access to digital products available until 30 Apr 2021):

Digital course

This interactive course covers the content of the unit syllabus and includes lots of additional features over the study text, such as videos, animations, infographics, illustrations and self-test questions.

This is available via RevisionMate and access is only available during your enrolment period.

Please note:

  • An internet connection is required to make use of all the features.
  • You can only access the digital course using a web browser and not via the RevisionMate app.

Study text

Developed to assist you in understanding and learning the exam syllabus, the study text breaks down the syllabus into concise sections, with each chapter containing clearly defined learning outcomes and a series of self-test questions.

A printable PDF and ebook of the study text are available on RevisionMate. Access is only available during your enrolment period. Online updates to the study text will also be made available (further details are included on the title page of the study text).

Printable PDF

PDFs can be opened and printed with Adobe Acrobat Reader (free download from http://www.adobe.com). You can also view a PDF on most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones.

It is strongly recommended that you:

  • ensure you have sufficient paper/ink/toner before starting to print, as study texts are typically 200 pages long; and
  • print double-sided, if supported by your printer.

ebook

ebooks are compatible with most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones. They can also be viewed on desktop and laptop computers using appropriate EPUB/Kindle reader software (required).

ebooks are not PDF files and cannot be printed. The reading experience will depend on the portable device used or the reading software installed, if viewed on a computer.

To check that the file formats are compatible with your device/chosen e-reader software, click on the link to download a sample: Free sample chapters.

Printed copy of the study text

If you would like a printed copy of the study text, please select the ‘Printed and digital’ option, which will incur postage and packaging charges:

  • £7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.
  • £15 per order: All other countries.

Exam entry

Exams can be booked at the point of enrolment or at a later date.


Digital course, study text and exam entry **Availability: study text - 28 Feb 20 / digital course - 31 Mar 20**

Included in your Enrolment (access to digital products available until 30 Apr 2021):

Digital course

This interactive course covers the content of the unit syllabus and includes lots of additional features over the study text, such as videos, animations, infographics, illustrations and self-test questions.

This is available via RevisionMate and access is only available during your enrolment period.

Please note:

  • An internet connection is required to make use of all the features.
  • You can only access the digital course using a web browser and not via the RevisionMate app.

Study text

Developed to assist you in understanding and learning the exam syllabus, the study text breaks down the syllabus into concise sections, with each chapter containing clearly defined learning outcomes and a series of self-test questions.

A printable PDF and ebook of the study text are available on RevisionMate. Access is only available during your enrolment period. Online updates to the study text will also be made available (further details are included on the title page of the study text).

Printable PDF

PDFs can be opened and printed with Adobe Acrobat Reader (free download from http://www.adobe.com). You can also view a PDF on most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones.

It is strongly recommended that you:

  • ensure you have sufficient paper/ink/toner before starting to print, as study texts are typically 200 pages long; and
  • print double-sided, if supported by your printer.

ebook

ebooks are compatible with most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones. They can also be viewed on desktop and laptop computers using appropriate EPUB/Kindle reader software (required).

ebooks are not PDF files and cannot be printed. The reading experience will depend on the portable device used or the reading software installed, if viewed on a computer.

To check that the file formats are compatible with your device/chosen e-reader software, click on the link to download a sample: Free sample chapters.

Printed copy of the study text

If you would like a printed copy of the study text, please select the ‘Printed and digital’ option, which will incur postage and packaging charges:

  • £7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.
  • £15 per order: All other countries.

Exam entry

Exams can be booked at the point of enrolment or at a later date.

Enrolment – 2019–20 edition (applicable to exams sat 01 May 19 to 30 Apr 20)

Members
£92.00
Non-members
£102.00
Study text and exam entry

Included in your Enrolment:

Study text

Developed to assist you in understanding and learning the exam syllabus, the study text breaks down the syllabus into concise sections, with each chapter containing clearly defined learning outcomes and a series of self-test questions.

A printable PDF and ebook of the study text are available on RevisionMate. Access is only available during your enrolment period. Online updates to the study text will also be made available (further details are included on the title page of the study text).

Printable PDF

PDFs can be opened and printed with Adobe Acrobat Reader (free download from http://www.adobe.com). You can also view a PDF on most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones.

It is strongly recommended that you:

  • ensure you have sufficient paper/ink/toner before starting to print, as study texts are typically 200 pages long; and
  • print double-sided, if supported by your printer.

ebook

ebooks are compatible with most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones. They can also be viewed on desktop and laptop computers using appropriate EPUB/Kindle reader software (required).

ebooks are not PDF files and cannot be printed. The reading experience will depend on the portable device used or the reading software installed, if viewed on a computer.

To check that the file formats are compatible with your device/chosen e-reader software, click on the link to download a sample: Free sample chapters.

Printed copy of the study text

If you would like a printed copy of the study text, please select the ‘Printed and digital’ option, which will incur postage and packaging charges:

  • £7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.
  • £15 per order: All other countries.

Exam entry

Exams can be booked at the point of enrolment or at a later date.


Study text and exam entry

Included in your Enrolment:

Study text

Developed to assist you in understanding and learning the exam syllabus, the study text breaks down the syllabus into concise sections, with each chapter containing clearly defined learning outcomes and a series of self-test questions.

A printable PDF and ebook of the study text are available on RevisionMate. Access is only available during your enrolment period. Online updates to the study text will also be made available (further details are included on the title page of the study text).

Printable PDF

PDFs can be opened and printed with Adobe Acrobat Reader (free download from http://www.adobe.com). You can also view a PDF on most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones.

It is strongly recommended that you:

  • ensure you have sufficient paper/ink/toner before starting to print, as study texts are typically 200 pages long; and
  • print double-sided, if supported by your printer.

ebook

ebooks are compatible with most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones. They can also be viewed on desktop and laptop computers using appropriate EPUB/Kindle reader software (required).

ebooks are not PDF files and cannot be printed. The reading experience will depend on the portable device used or the reading software installed, if viewed on a computer.

To check that the file formats are compatible with your device/chosen e-reader software, click on the link to download a sample: Free sample chapters.

Printed copy of the study text

If you would like a printed copy of the study text, please select the ‘Printed and digital’ option, which will incur postage and packaging charges:

  • £7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.
  • £15 per order: All other countries.

Exam entry

Exams can be booked at the point of enrolment or at a later date.

Redeem exam voucher or book re-sit

Members
£51.00
Non-members
£61.00
Unit WCE exam
 

Study text renewal

Members
£21.00
Non-members
£21.00
Update your study text to the next edition (Digital only)

We offer the option for you to extend the life of your enrolment once your course has expired and receive the next edition of the study text together with electronic updates. This option is renewable on an annual basis.

Printed copy of the study text

If you would like a printed copy of the study text, please select the ‘Printed and digital’ option, which will incur postage and packaging charges:

  • £7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.
  • £15 per order: All other countries.

Update your study text to the next edition (Digital only)

We offer the option for you to extend the life of your enrolment once your course has expired and receive the next edition of the study text together with electronic updates. This option is renewable on an annual basis.

Printed copy of the study text

If you would like a printed copy of the study text, please select the ‘Printed and digital’ option, which will incur postage and packaging charges:

  • £7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.
  • £15 per order: All other countries.
Members
£21.00
Non-members
£21.00
Update your study text to the next edition (Printed and digital)

We offer the option for you to extend the life of your enrolment once your course has expired and receive the next edition of the study text together with electronic updates. This option is renewable on an annual basis.

Update your study text to the next edition (Printed and digital)

We offer the option for you to extend the life of your enrolment once your course has expired and receive the next edition of the study text together with electronic updates. This option is renewable on an annual basis.

This unit may also count towards: